FAQ

Our Client's Frequently Asked Questions

​At USA Home Logistics, we understand that moving involves numerous questions and uncertainties. To assist you in navigating the relocation process, we've compiled a list of frequently asked questions and their answers to provide clarity and support.​

General Moving Questions

It's advisable to schedule your move as early as possible, ideally 4-6 weeks in advance. Early planning ensures availability and allows ample time for preparation.

The cost is typically based on factors such as the distance of the move, the volume of your shipment, and any additional services you request, like packing or storage.

For safety reasons, movers cannot transport hazardous materials (e.g., flammable liquids, explosives), perishable items, plants/animals, firearms, or medications. It's best to consult with your move coordinator for a comprehensive list.

Packing and Preparation

Yes, you can choose to pack your items. However, be aware that movers may have limited liability for items you pack yourself. Professional packing services are available to ensure optimal protection.

Clearly label each box with its contents and the room it belongs to in your new home. This practice facilitates efficient unpacking and helps movers place boxes in the correct locations.

It's recommended to personally transport valuable items such as jewelry, important documents, and family heirlooms to ensure their safety.

Moving Day

Yes, having someone present during loading and unloading is essential to answer questions and oversee the process. This person can be you or a designated representative.

While we take every precaution to prevent damage, accidents can occur. We offer valuation coverage options to protect your belongings. Discuss these options with your move coordinator to choose the best coverage for your needs.

Delivery and Unpacking

Delivery times depend on factors like the distance of the move and the time of year. Your move coordinator will provide an estimated delivery window based on these factors.

Yes, we offer unpacking services. If you require assistance, please arrange this service in advance with your move coordinator.

Additional Services

Yes, we provide both short-term and long-term storage options in secure facilities. This service is beneficial if you need to store items before, during, or after your move.

Absolutely. We offer auto transport services to safely relocate your vehicle to your new destination.

 

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