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Privacy Policy

Privacy Policy for USA Home Logistics

Effective Date: 01/01/2025

At USA Home Logistics (accessible at usahomelogistics.com), protecting your privacy is our highest priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website and services. By accessing or using our website, you agree to the terms set forth in this policy.

 

1. Information We Collect

A. Personal Information You Provide

  • Direct Submissions: When you contact us, request moving estimates, or register for an account, we collect information such as your name, address, phone number, email address, and any additional details you voluntarily provide.
  • Service-Related Data: We collect the information necessary to generate accurate moving estimates, including moving dates, locations, and any specific instructions you provide.

B. Automatically Collected Information

  • Usage Data: We automatically gather technical data such as your IP address, browser type, referring pages, and other similar information to help us analyze and enhance our website’s performance.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Website and Service Operation: To operate, maintain, and improve our website and services.
  • Moving Estimates: To generate and deliver personalized moving estimates.
  • Communication: To communicate with you regarding your inquiry, service updates, confirmations, and promotional offers.
  • User Experience: To tailor our services to your needs and enhance your overall experience.
  • Security and Fraud Prevention: To prevent fraud and ensure the security and integrity of our systems.
  • Legal Compliance: To comply with applicable legal obligations and resolve any disputes.

3. Data Sharing and Disclosure

As your dedicated carrier, we manage your personal information exclusively for internal purposes to generate moving estimates and coordinate our services. We do not share your personal data with external third parties for these purposes. Any disclosure of your information will only occur as required by law or to protect our legal rights.

4. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill the purposes for which it was collected.
  • Comply with legal and regulatory obligations.
  • Resolve disputes and enforce our agreements.

Retention periods are determined based on the nature of the data and applicable legal requirements.

5. Security Measures

We implement robust technical and organizational measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure Transmission: Utilizing HTTPS protocols for secure data transmission.
  • Encryption: Encrypting sensitive data.
  • Ongoing Security Reviews: Regularly reviewing and updating our security practices to ensure data integrity.

6. Communication Methods & Telecom Consent

A. Communication Channels

We use the contact information you provide to communicate with you through the following channels:

  • Text Messages & Phone Calls: For service-related communications such as moving estimates, updates, and essential notifications.
  • Emails: To send you your moving estimate, service updates, confirmations, and promotional messages.

B. Text Messaging Opt-In Disclosure

  • Separate and Explicit Consent: In compliance with the Telephone Consumer Protection Act (TCPA) and related guidelines, we require your express, separate consent to receive text messages. This consent is obtained through a distinct opt-in process that is not bundled with other forms of consent.
  • Disclosure Details:
    • Nature of Messages: By opting in, you agree to receive text messages that may include automated messages.
    • Message Frequency and Costs: You will be informed of the potential frequency of messages and any applicable message or data rates.
    • Opt-Out Instructions: You can opt out at any time by replying “STOP” to any text message you receive.
  • Toll-Free Text Messaging: When applicable, toll-free numbers used for text messaging adhere to the same strict opt-in requirements, ensuring that the consent for receiving such messages is clear and separate from any voice call consents.

C. Phone Call Consent

  • Consent for Calls: By providing your phone number, you consent to receive phone calls from us regarding your moving estimate and service updates.
  • Opt-Out Process: To update your preferences or opt out of non-essential calls, please contact us directly. Essential service-related calls will continue to be provided regardless of promotional opt-outs.

7. Cookies and Tracking Technologies

  • Usage: We employ cookies and similar tracking technologies to remember your preferences and improve your browsing experience.
  • Management: You can disable cookies through your browser settings; however, please note that doing so may affect the functionality of our website.
  • Third-Party Cookies: Our advertising partners may also use their own cookies. We recommend reviewing their privacy policies for further details.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  • Access: The right to request copies of the personal data we hold about you.
  • Correction: The right to request corrections to any inaccurate or incomplete information.
  • Deletion: The right to request deletion of your personal data under specific circumstances.
  • Opt-Out: The right to manage or revoke your consent for non-essential communications.
  • Data Portability: The right to request that your data be transferred to you or another organization.

To exercise any of these rights or adjust your communication preferences, please contact us using the details provided in Section 10. We will respond to your request within one month.

9. Policy Updates

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website and, when appropriate, communicated via email. We encourage you to review this policy regularly to stay informed about how we protect your personal information.

10. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our dedicated Privacy and Compliance Team at:
Email: [email protected]

By using our website, you agree to the terms of this Privacy Policy and consent to our data practices as described herein.

If you require further clarification or have any inquiries regarding our communication practices—including our explicit opt-in processes for text messaging and phone calls in compliance with current telecommunications regulations—please contact our Privacy and Compliance Team at the email address provided above.

Arbitration

Summary of dispute settlement program:  The neutral arbitration program has been designed to give neither party any special advantage.  If a dispute arises between Carrier and the shipper arbitration may be a mutually beneficial alternative to help resolve the dispute. Section 49 CFR Section 375.211 provides that a mover must have a program in place to provide shippers with an Arbitration alternative.  Arbitration is optional and not required under Federal law.  A. Summary of the arbitration process: Arbitration is an alternative to courtroom litigation. It provides each party to the dispute to present their cases and allows a neutral third party arbitrator to make decision as to the merits of each side’s case. Arbitration subject to this agreement shall be conducted via written submission and, subject to the arbitrator’s discretion, through telephonic appearance.  After the initial filing fees have been paid and the arbitrator selected, the initiating party or “Claimant” must submit a written brief summarizing their legal position and factual claims. All supporting documentation must be included with the initial arbitration brief.  Copies of all documents must be submitted to all parties involved in the arbitration. 

 

Upon receipt of the Claimant’s arbitration brief and supporting documents the responding party or “Respondent” will have 30 days to file their responsive arbitration brief and supporting documentation. Further deadlines and timetables are subject to the arbitrator’s discretion. B. Legal effects: If the arbitration alternative is chosen, then any decision made by the arbitrator may be binding. Additionally, an arbitration decision may not be appealed in a court of law. All parties agree that the Arbitrators decision will be based exclusively on the governing Unites States Federal Law without regard to conflicting State laws or regulations. C. Applicable costs: Each party is responsible for their own costs associated with arbitration. A benefit to the arbitration alternative may be that it is less expensive than traditional litigation. Each party is responsible for 50% of the costs associated with securing the arbitrator and 100% of their own expenses, including but not limited to attorney fees. There is a $250 filing fee for EACH PARTY and a supplemental charge of $50 administration fee. Call carrier at phone number on front of this for for ADR processing forms.

Claims

Claims Facts!

It is important that you have all the necessary information about your carrier to file a claim. We are not your carrier, as we did not physically perform your move, however we are here to assist you in any way that we can.

  • For a valid claim, you yourself must submit the claim and per federal law, 49 CFR section 370.3
  • The claim must be submitted to your carrier in written form (electronic submission is acceptable.
  • All claims must be submitted within the timetable listed on your bill of lading from your carrier (anywhere from 30 days to 9 months depending on your carrier).
  • Each written claim must contain sufficient facts to identify the specific shipment and items of property. (This includes any missing and/or damaged items.)
  • The claims process must be provisioned in accordance with the valuation option you chose.
  • Your carrier is required to carry cargo as well as liability protection as part of their licensing.
  • It is important that you take pictures of broken items, submit necessary documents if items are lost, and follow the claims process.

Cancellations

Must be done in writing via [email protected] and confirmed verbally by a member of our management team. You “clicked to accept” our cancellation policy during the booking of your move. For legal purposes your IP address was geo tagged and made record of via date and time stamp. If you booked within 7 business days of your move and decide to cancel, your deposit is held in escrow toward a future move. You have up to 72 hours to from the time of signing your Bill of Lading to cancel, unless you booked within 7 business days of your move, for a full refund of your deposit.